Operator Spotlight: Saint Louis Zoo

Recognized as a leading zoo in animal management, research, conservation and education, the Saint Louis Zoo is a get-away destination that brings together more than 14,840 wild animals and 3,200,000 annual visitors. A discovery is around every corner, and that includes its outstanding food and beverage options. The Zoo has something for every taste and diet, so you can enjoy mouthwatering favorites as you wander the grounds. Take DOLE® Soft Serve for example.

Eric Delmez, a Food and Beverage Manager at the Zoo, helped unite DOLE Soft Serve and the Saint Louis Zoo in 2011. He first tried Pineapple DOLE Soft Serve during his honeymoon to Disney World a few years prior. Not only was it delicious, the shop serving it had a longer line than any of the rides. So, when the Zoo’s gift shop manager suggested bringing DOLE Soft Serve to the Zoo, Eric was immediately on board.

But it wasn’t just about the taste. Having a dessert option that was fat-free, lactose-free and gluten-free was a huge appeal to Eric. He also wanted to offer something that stood out—something other than ice cream. “I try to keep up on the trends in the industry and keep up with what customers are looking for,” he said. “More and more people have allergies or are vegetarian or vegan. They’re looking for alternative options.”

After trying all 6 DOLE flavors, Eric chose Pineapple (a staple flavor) and Raspberry to complement it. The Zoo worked with Midwest Equipment Company and Kent Precison Foods Group (the manufacturer of Dole Soft Serve) to find the right equipment to handle the large capacity crowds typical for summer days at the Zoo. And just like that, they were ready to serve soft serve.

“I’ve had nothing but positive experiences with KPFG,” said Eric. “I’ve never had a delay on product, and they helped get marketing materials to our team and were always helpful.”

Pineapple and Raspberry DOLE Soft Serve continue to draw huge crowds at the Zoo, so Eric has never switched out the flavors. Though, he does wish the Zoo had space for additional hoppers, and flavors. “DOLE Lemon is phenomenal,” he added. “It could almost replace our Lemon Chill, and it’s healthier too.”

When asked what he would tell someone considering adding DOLE soft serve to their location, Delmez again expressed how popular the product is. But he also emphasized its profitability. “We have about a 72% profit margin at the zoo, and we are still able to keep the price low,” he said. “It’s so affordable, and dry storage and a long shelf life make it easy to handle too.”

To follow the Saint Louis Zoo’s lead and increase your profits with DOLE Soft Serve Mix, visit dolesoftserve.com.

Orange You Glad There Are So Many Oranges?

Nothing says summer like the refreshing, citrusy taste of oranges. With warm weather finally rolling in, it’s time to stock up on these seasonal must-haves—for drinks, desserts, and on-the-go snacks.

That said, if you don’t know what a Cara Cara or a Blood Orange is, you might find yourself sticking with the familiar standbys. Expand your orange horizons with this guide to some of the most popular varieties in the U.S. Your new knowledge could even help you gain points with your patrons.

Clementines:
These are small oranges with a glossy, smooth texture to their skin. They’re easy to peel, seedless and sweet, making them perfect on-the-go snacks.

Tangerines:
Also great for snacking, tangerines are slightly larger than Clementines with thicker, more withered-looking skin. They do have seeds, but they’re also juicier than most Clementines.

Navel Orange:
These oranges have a little surprise on the inside—a partially formed fruit located at their blossom end. From the outside, this looks like a human navel—hence the fruit’s name. Navels are perfect to eat due to their sweet and seedless nature.

Cara Cara:
These look like Navels, but their similarities are only skin deep. The inside of a Cara Cara is pinkish red, and its taste is far more bitter. You can eat them straight up, but they’re even better in a hearty salad.

Valencia Orange:
This is the most well known type of orange, mainly because it’s the most common orange used in juice production. Valencia Oranges account for the majority of the United States’ citrus crop, including half of Florida’s total citrus production. However, its seeds and grainy texture make it less than ideal for eating.

Blood Orange:
One of the tartest types of oranges, Blood Oranges are small with thick skin and red interiors. They’re often used in baking, salad dressings, and even niche-market beer because of their tart and unique flavor.

DOLE® Orange Soft Serve:
Gotcha! This isn’t a fruit, but a soft serve made by the brand that does fruit best. Featuring a fresh-squeezed, citrusy orange flavor swirled in a cone or cup, it’s the perfect treat to satisfy patrons’ warm-weather cravings.

No matter how you incorporate the taste of oranges in your summer line-up, remember you have many delicious options—each with its own list of applications.

For information and recipe ideas using DOLE Orange Soft Serve, visit our websiteContact us for ordering information.

 

Source: http://grapplergourmet.com/guide-types-of-oranges/

How To Engage Brokers to Drive Innovation

As you may know, DOLE® Soft Serve is manufactured and marketed by Kent Precision Foods Group. We want to share an exciting company-wide initiative that furthers our commitment to serving the needs of not only our customers, but our customers’ customers.

At Kent Precision Foods Group, we regularly gather insights from leading foodservice research groups and organizations to stay ahead of flavor, consumer and industry trends. A focus on what’s coming next has helped us evolve our business with more innovative products and processes that benefit everyone who interacts with our company and brands.

That’s why we have formed the KPFG Insights Foodservice Broker Advisory Board. The board includes a regional cross section of industry leaders with extensive experience, drawn from the country’s top brokers, including:

  • Al McGarity – Gilbert Foods
  • Phil Schmidt – Floyd B. Case Inc.
  • Elizabeth Klingman – Acosta
  • Ed Brink – Herspring-Gibbs
  • Kyle Moen – Synergy Enterprises
  • Dori Bilbrey – Menu Marketing

By more directly engaging with the broker community, we hope to gather industry insights, learn more about competition, discover cross-merchandising opportunities, test promotion ideas, identify product gaps, ideate on new products, and collect operator feedback, including overall business insights and trend impact. KPFG will use this information to serve as a source of market intelligence for the entire foodservice industry and to create future product and marketing plans for our brands.

The KPFG Insighters Foodservice Broker Advisory Board meets every six weeks via conference calls and at least twice a year face to face. Input from the first meeting, held in November, is already being incorporated into the KPFG Foodservice plan for 2016.

For more information about the Broker Advisory Board or about KPFG, please visit precisionfoods.com.

10 Berry Punny Raspberry Jokes

Sweet, flavorful and a favorite of all ages, DOLE® Raspberry is a unique soft serve that satisfies customer cravings with mouth-watering sensation. While it’s just one of our 6 fruit flavors ramping up for the summer, today we honor it through corny jokes that are always in season.

What do you call raspberries playing the guitar?
A jam session.

What do you call a sad raspberry?
A blueberry.

What did one raspberry say to the other?
If you weren’t so sweet, we wouldn’t be in this jam!

What do you call a raspberry that uses foul language?
Berry Rude.

What did the doctor tell the patient with the raspberry growing out of his head?
Just put some cream on it.

What do you call a raspberry who got stepped on?
Toe Jam.

Where did DOLE® Raspberry and Vodka meet?
A mixer.

How were Raspberry and Milk introduced?
“Raspberry, Milk, shake!”

How did Smoothie’s parents get engaged?
Raspberry confessed to Banana, “We blend well together.”

How many raspberries are in a slice of fruit pi?
3.14

 

For more information about DOLE® Soft Serve, visit our product catalogContact us for ordering information.

DOLE Whip™ vs. DOLE® Soft Serve

What is DOLE® Soft Serve? And What is DOLE Whip™?

As the manufacturer of DOLE Soft Serve, this is one of the most common questions we get. Allow us to clear up the confusion.

One of our strongest emotional connections with consumers is the iconic DOLE Whip treat, sold at Disney® parks, commonly in the form of a delicious float. Anyone who’s enjoyed DOLE Whip will instantly recognize the delicious taste and tropical flavors of DOLE Soft Serve – because they are, in fact, the same product! We just call them by different names, and here’s why.

Originally, the Dole Food Company made the DOLE Whip soft serve mix themselves. As demand grew, DOLE strategically licensed the brand to Kent Precision Foods Group, the leader in dry mix foods, who now exclusively produces the magical mix that makes DOLE Whip.

Outside of Disney Parks, the mix is sold and marketed as DOLE Soft Serve. Around the country, independent frozen yogurt shops (like Menchie’s) and tourist attractions (like Dodgers Stadium) serve DOLE Soft Serve. And since the name “DOLE Whip” is so familiar among consumers, we encourage the use of this alternate name on store signage, on menus or even for advertising.

However, “Disney” is a trademarked brand, and all its properties are protected by copyright. So when using the DOLE Whip or DOLE Soft Serve name, operators must avoid referring to or implying a connection to Disney to avoid pesky trademark infringement.

To sum up, the names “DOLE Soft Serve” and “DOLE Whip” can be used interchangeably. The pineapple flavor is most popular at Disney Parks, but a total of 6 bold, refreshing fruit flavors are available for purchase—Pineapple, Orange, Strawberry, Raspberry, Mango and Lemon. And since it’s dairy-free, fat-free and vegan, DOLE Soft Serve appeals to more customers than ever.

If you want to get a sense for just how popular this treat is, just search “DOLE Whip” on Twitter or Instagram – then contact us when you’re ready to purchase.

INTRODUCING THE 2016 DOLE® SOFT SERVE FLAVOR OF THE YEAR: STRAWBERRY!

Just in time for summer menus, DOLE Soft Serve brings you its 2016 featured flavor – Strawberry! Sweet, juicy strawberry flavor meets the cool, smooth, creamy goodness of soft serve for a special treat either by itself, or as part of your most popular menu and beverage creations.

Fat, dairy, cholesterol and gluten-free, with real, rich fruit flavor make DOLE Strawberry an ideal treat for every customer. Made with no artificial colors or flavors, it comes in a convenient, shelf-stable dry mix that helps you reduce waste and make more money for your operation.

Serve it on its own, in smoothies, or as part of a creative and colorful parfait. Or if you have a liquor license, take it into the bar for some bright and fun adult beverages from Sangria to Daiquiris.

DOLE Strawberry Soft Serve also pairs perfectly with the popular and refreshing DOLE Lemon Soft Serve. Check with your foodservice broker, contact customer service at (800) 442-5242, visit http://dolesoftserve.com or follow us on Facebook or Twitter for information and easy menu ideas for both great flavors.

Join the many independent soft serve shops, froyo franchises, and world-famous theme parks that serve DOLE Soft Serve by adding DOLE Strawberry to your offerings!

Frozen Treat Definitions: What’s the Scoop?

The world of frozen treats can be a daunting place. With so many options, you could get a brain freeze trying to make sense of it all. Ice cream, gelato, custard, sherbet, sorbet, frozen yogurt, soft serve, the list goes on. So what’s the best option for your customers? And what are the differences anyway?

If you’re looking to open an ice cream or frozen yogurt shop, or want to add frozen treats to your restaurant, amusement park or convenience store, this quick reference guide is the key to your frozen treat education.

Ice Cream:
Like the name suggests, ice cream is a frozen product made from cream. Milk is often added to the mixture, as well as other flavorings and sweeteners. Ice cream contains at least 10 percent milk fat[1].

Gelato:
While gelato and ice cream generally contain the same ingredients, authentic gelato uses more milk and less cream than ice cream, reducing its milk fat content. Gelato is also churned very slowly, making it much denser than regular ice cream. Another factor that makes it taste creamier is the fact that it is served at warmer temperatures[2].

Custard:
The key ingredient to this delicious dish is egg yolk. All other ingredients are the same as regular ice cream, but the yolk creates a thicker product. It also contains a minimum of 10% milk fat, as well as at least 1.4% egg yolk solids[3].

Sherbet:
Unlike ice cream, which is based on cream, sherbet is based on fruit puree. It contains a maximum of 2% milk fat[4].

Sorbet:
This frozen dessert is also made from fruit purée, but it contains no dairy ingredients[5]

Frozen Yogurt:
In contrast to ice cream, frozen yogurt is made with cultured milk (yogurt) instead of cream. The freezing process does not kill any significant amount of the yogurt’s cultures. When frozen, the cultures go into a dormant state, but when returned to a warm temperature within the body, they become active again. There are three types of yogurt: regular, lowfat and nonfat. Regular yogurt is made from whole milk and contains at least 3.25% milk fat. Lowfat yogurt is made from lowfat milk or part skim milk and has between 2 and 0.5% milk fat. Nonfat yogurt is made from skim milk and contains less than 0.5% milk fat[6].

Soft Serve:
This sounds super obvious, but only because it is. Soft serve is a frozen treat that’s…well, soft. It can contain the same ingredients as any of the treats listed above, but comes from a machine that results in a smoother texture. The machine incorporates more air and doesn’t allow the mixture to harden as much[7].

There are pros and cons to each of these frozen treats. For example, while ice cream may be the most well-known frozen treat in the U.S., it’s often ruled out by health-conscious customers due to its fat content. And while gelato and custard are known for their richness and density, they’re off limits to customers who are vegan or lactose-intolerant. From among the many options, you have to decide which frozen treat is best for your operation.

If profitability, waste reduction and lower labor costs are important to you, consider DOLE® Soft Serve. It’s creamier than sorbet and doesn’t have the tartness of frozen yogurt. The result is a truly unique soft serve that satisfies customer cravings with intense fruit flavor that’s sweet and refreshing. Operators love that it’s not only popular with patrons, but also easy to prep.

Because its shelf-stable, DOLE Soft Serve doesn’t tie up valuable space in the cooler or freezer. And unlike frozen yogurt, it requires no thawing prior to use. All six delicious fruit flavors come in a dry mix that’s machine-ready when combined with regular cool tap water.

Customers will be happy to know that DOLE Soft Serve is vegan, gluten-free, sugar-free, dairy-free, fat-free, soy-free, nut-free and egg-free, and low calorie. There’s something for everyone with this delicious treat, even the most dessert deprived.

 

[1] http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=135.110

[2] http://culinaryarts.about.com/od/glossary/g/Gelato.htm

[3] http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=135.110

[4] http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=135.140

[5] http://culinaryarts.about.com/od/glossary/g/Sorbet.htm

[6] http://aboutyogurt.com/index.asp?bid=27

[7] http://www.thefreedictionary.com/soft+serve

How to Achieve a DOLE Whip – Mixing Video

We recently released a new instructional video that shows foodservice operators how to properly mix their soft serve mix. The video showcases the four steps necessary to achieve creamy, consistent soft serve. The first step involves filling the complimentary mixing bucket with water to the set fill line. Second, the operator begins to stir the water, creating a vortex, and slowly pours in the mix until dissolved. Third, more water is added to reach the second fill line. The product is stirred one final time before it is poured into a soft serve machine for immediate use or chilled in a cooler for up to 48 hours. The mixing video can be found on YouTube https://www.youtube.com/watch?v=U1pEsrSHhnM.

If operators have any questions about the mixing video or DOLE Soft Serve, please contact customer service at (800) 442-5242 or leave a comment on this blog and we will get back with you shortly. Make sure to follow us on Facebook and Twitter.

How to Order DOLE® Soft Serve

How to Order DOLE Soft Serve

Jennifer Kent, Customer Service Manager

*A guest blog by Jennifer Kent, Customer Service Manager Kent Precision Foods Group

Very often, we get questions from our social media followers about “How to Order” our products. A customer can order from us a few different ways. When we say “customer” we are talking about foodservice distributors, not individual end users. A foodservice distributor is a company that buys, stores, sells, and delivers tens of thousands of food products as well as non-food restaurant supplies to restaurants, hospitals, military bases, colleges and universities and specialty food stores across the nation.

Orders can be placed in a variety of ways:

1. EDI – Electronic data transfer. The order data gets transmitted to us from the customer directly. Once it hits our system, we check to make sure the items, pricing, address, etc. all match and process according to our standard lead times. We receive around 50-60% of our orders via EDI.

2. Fax – Customers can order by sending their PO (purchase order) to our order fax number (314-567-7421). The customer service representatives then enter the order into our system and double check that the pricing in the system matches the customer’s PO. The order is then released to the warehouse and processed according to our standard lead times. This is the second most popular way for customers to place their orders.

3. Email – Some customers send their POs via email. They usually send them directly to the customer service representative that is assigned to their account. The rep then enters the order and follows the same process as the above.

4. Phone – We do have a few customers who still call in their orders. We discourage this as we prefer to have a PO that we can refer to that shows the pricing, address, item number and expected delivery dates. If customers don’t have the ability to use one of the above methods to order, we will take their order via the phone. These calls usually get routed to the appropriate customer service representative who takes the order and processes it as with the above methods.

After the order is placed, it is assigned for entry depending on what products are ordered and what region they’re in. For instance, our Foodservice Sales is divided into seven regions. When we receive an order for our foodservice products, the order is entered by the customer service representative assigned to support that region. The same is true across all segments of our business: Foodservice, Consumer Packaged Goods, Personal Nutrition Solutions, Custom and Industrial.

Our standard lead times apply to all orders, no matter the method in which the order was received. For regular stocked items, our lead time is five full business days from order receipt to order shipment and 10-13 full business days from order receipt to order delivery. Orders that are picked up by the customer or for which they arranged their own freight, can be picked up after five full business days from receipt of the order. For made-to-order items, our lead time is three to four weeks to allow time for the item to be fit into the production schedule. Orders are invoiced on the next business day following shipment.

We believe that following the above processes and lead times allows us to service our customers in the most efficient way possible. The lead times allow us to avoid most stock shortages and to fill as many orders as possible in full and in a timely manner.

To speak to a Kent Precision Foods Group customer service representative, please call our toll-free number (800) 442-5242.

Find DOLE Soft Serve Mix at a Gordon Food Service Store Near You

170 Locations Nationwide

170 Locations Nationwide

If you are a restaurant, non-profit, hotel, day-care, caterer or party planner, you are familiar with big warehouse stores like Costco and Sam’s. They  have carried products in bulk for many years but there is a new player in town – one that doesn’t have a club membership fee – the Gordon Food Service Store. Have you seen one? These 170 stores are located primarily in the Midwest but can also be found in Florida, Kentucky, Tennessee and Pennsylvania. For a location finder, please click here.

Gordon Food Service Store stocks Orange and Pineapple flavors.

Gordon Food Service Store stocks Orange and Pineapple flavors.

The Gordon Food Service Store is a division of Gordon Food Service, the nation’s largest family-owned foodservice distributor. Why are we telling you about this store? Because they stock DOLE Soft Serve’s soft serve mix varieties in Pineapple and Orange. The chain also sells our Frostline Simply Smoothies™ base mix as well as our Frostline Chocolate and Vanilla soft serve mixes.

The benefit of shopping at a Gordon Food Service Store is that you get the expertise of a foodservice company that understands the complexities of cooking in bulk and the time limitations for shopping. Their goal is to line their shelves with the most popular food service products including restaurant supplies, paper products and refrigerated, frozen and dry foods so that you can get what you need, when you need it, at a price that works. Plus, for smaller businesses, shipping charges can really eat into food costs. If you’ve located a store near you, it might be worth the trip to stock up on dry soft serve and frozen beverage mixes. With a year shelf-life, there isn’t the worry of spoilage. For more food cost savings, their website houses money-saving coupons and a weekly savings ad. Another value-added benefit through Gordon Food Service is custom menu planning with Menu Wizard and Gordon GO!, a loyalty program.

After all, it’s nice to experience something new in the New Year that could save you time and money.

No membership fee at Gordon Food Service Store

No membership fee at Gordon Food Service Store