Spring Forward with Our Newly Refreshed Mango Soft Serve

Refresh your menu with DOLE Soft Serve’s newly reformulated Mango. It’s bursting with more true to fruit flavor just in time for soft serve season. Plus, the tropical fruit is on trend as the hottest flavor of the new year.

Mango is described as “the king of fruits”. Its flavor sends taste buds into pure tropical bliss. In the reformulation, our goal was to achieve a smooth, succulent fruit flavor without the use of artificial colors or flavors and WE DID IT! The improved taste doesn’t compromise our soft serve’s steadfast attributes – vegan friendly, dairy free, nut free, gluten free, fat free, and cholesterol free.

Expand applications outside of the traditional cup or cone. Consider adding tropical floats and smoothies to your menu. Mintel’s Menu Insights for January 2017 illustrates that consumers are showing strong interest in fruity beverages featuring mango and peach. Also, mango and strawberry flavor combinations have grown by 67% on smoothie menus over the last two years[i].

Please request a sample of new DOLE Whip mango. Your customers will vouch for the sweet, delicately tart, incredibly good, new and improved flavor.

[i] Mintel. Menu insights: Beverage Favor by time period. Mintel Reports database. January 2017. Accessed January 11, 2017.

Operator Spotlight: Saint Louis Zoo

Recognized as a leading zoo in animal management, research, conservation and education, the Saint Louis Zoo is a get-away destination that brings together more than 14,840 wild animals and 3,200,000 annual visitors. A discovery is around every corner, and that includes its outstanding food and beverage options. The Zoo has something for every taste and diet, so you can enjoy mouthwatering favorites as you wander the grounds. Take DOLE® Soft Serve for example.

Eric Delmez, a Food and Beverage Manager at the Zoo, helped unite DOLE Soft Serve and the Saint Louis Zoo in 2011. He first tried Pineapple DOLE Soft Serve during his honeymoon to Disney World a few years prior. Not only was it delicious, the shop serving it had a longer line than any of the rides. So, when the Zoo’s gift shop manager suggested bringing DOLE Soft Serve to the Zoo, Eric was immediately on board.

But it wasn’t just about the taste. Having a dessert option that was fat-free, lactose-free and gluten-free was a huge appeal to Eric. He also wanted to offer something that stood out—something other than ice cream. “I try to keep up on the trends in the industry and keep up with what customers are looking for,” he said. “More and more people have allergies or are vegetarian or vegan. They’re looking for alternative options.”

After trying all 6 DOLE flavors, Eric chose Pineapple (a staple flavor) and Raspberry to complement it. The Zoo worked with Midwest Equipment Company and Kent Precison Foods Group (the manufacturer of Dole Soft Serve) to find the right equipment to handle the large capacity crowds typical for summer days at the Zoo. And just like that, they were ready to serve soft serve.

“I’ve had nothing but positive experiences with KPFG,” said Eric. “I’ve never had a delay on product, and they helped get marketing materials to our team and were always helpful.”

Pineapple and Raspberry DOLE Soft Serve continue to draw huge crowds at the Zoo, so Eric has never switched out the flavors. Though, he does wish the Zoo had space for additional hoppers, and flavors. “DOLE Lemon is phenomenal,” he added. “It could almost replace our Lemon Chill, and it’s healthier too.”

When asked what he would tell someone considering adding DOLE soft serve to their location, Delmez again expressed how popular the product is. But he also emphasized its profitability. “We have about a 72% profit margin at the zoo, and we are still able to keep the price low,” he said. “It’s so affordable, and dry storage and a long shelf life make it easy to handle too.”

To follow the Saint Louis Zoo’s lead and increase your profits with DOLE Soft Serve Mix, visit dolesoftserve.com.

Hit Summer Hard

With the meteoric rise of microbreweries and craft cocktails, it’s no wonder that boozy desserts are hitting the foodservice scene. And why not? According to Mintel, consumers are clamoring for creative flavor combinations, and adding alcohol gives gives you a reason to upcharge your otherwise affordable soft serve. If you have a soft serve machine and a liquor license, it’s never been easier to offer signature desserts. The familiar flavor draws customers in, but the unique twist keeps them coming back for more.

To answer this trend, DOLE® Soft Serve and its expert chefs have created a series of alcoholic soft serve options, using popular flavors Lemon & Strawberry. By adding wine or liquor to the soft serve mixing process, you can easily create deliciously boozy infusions for your operation. With these recipes on your menu this summer, the over 21 crowd won’t have to choose between an after-dinner cocktail or dessert – they get the best of both.

KPF1540 Dole Beverages Recipes (4)

For an even more premium experience, consider offering your alcoholic soft serve in a cocktail glass, with a salt or sugar rim. You can even upcharge for an additional shot of liquor and pour it over the top.

If you’re interested in expanding your bar offerings to customers with a sweeter palate, or adding other soft serve-inspired desserts to your menu, download our Strawberry or Lemon recipe brochures and contact us for ordering information.

 

 

 

How To Engage Brokers to Drive Innovation

As you may know, DOLE® Soft Serve is manufactured and marketed by Kent Precision Foods Group. We want to share an exciting company-wide initiative that furthers our commitment to serving the needs of not only our customers, but our customers’ customers.

At Kent Precision Foods Group, we regularly gather insights from leading foodservice research groups and organizations to stay ahead of flavor, consumer and industry trends. A focus on what’s coming next has helped us evolve our business with more innovative products and processes that benefit everyone who interacts with our company and brands.

That’s why we have formed the KPFG Insights Foodservice Broker Advisory Board. The board includes a regional cross section of industry leaders with extensive experience, drawn from the country’s top brokers, including:

  • Al McGarity – Gilbert Foods
  • Phil Schmidt – Floyd B. Case Inc.
  • Elizabeth Klingman – Acosta
  • Ed Brink – Herspring-Gibbs
  • Kyle Moen – Synergy Enterprises
  • Dori Bilbrey – Menu Marketing

By more directly engaging with the broker community, we hope to gather industry insights, learn more about competition, discover cross-merchandising opportunities, test promotion ideas, identify product gaps, ideate on new products, and collect operator feedback, including overall business insights and trend impact. KPFG will use this information to serve as a source of market intelligence for the entire foodservice industry and to create future product and marketing plans for our brands.

The KPFG Insighters Foodservice Broker Advisory Board meets every six weeks via conference calls and at least twice a year face to face. Input from the first meeting, held in November, is already being incorporated into the KPFG Foodservice plan for 2016.

For more information about the Broker Advisory Board or about KPFG, please visit precisionfoods.com.

Frozen Treat Definitions: What’s the Scoop?

The world of frozen treats can be a daunting place. With so many options, you could get a brain freeze trying to make sense of it all. Ice cream, gelato, custard, sherbet, sorbet, frozen yogurt, soft serve, the list goes on. So what’s the best option for your customers? And what are the differences anyway?

If you’re looking to open an ice cream or frozen yogurt shop, or want to add frozen treats to your restaurant, amusement park or convenience store, this quick reference guide is the key to your frozen treat education.

Ice Cream:
Like the name suggests, ice cream is a frozen product made from cream. Milk is often added to the mixture, as well as other flavorings and sweeteners. Ice cream contains at least 10 percent milk fat[1].

Gelato:
While gelato and ice cream generally contain the same ingredients, authentic gelato uses more milk and less cream than ice cream, reducing its milk fat content. Gelato is also churned very slowly, making it much denser than regular ice cream. Another factor that makes it taste creamier is the fact that it is served at warmer temperatures[2].

Custard:
The key ingredient to this delicious dish is egg yolk. All other ingredients are the same as regular ice cream, but the yolk creates a thicker product. It also contains a minimum of 10% milk fat, as well as at least 1.4% egg yolk solids[3].

Sherbet:
Unlike ice cream, which is based on cream, sherbet is based on fruit puree. It contains a maximum of 2% milk fat[4].

Sorbet:
This frozen dessert is also made from fruit purée, but it contains no dairy ingredients[5]

Frozen Yogurt:
In contrast to ice cream, frozen yogurt is made with cultured milk (yogurt) instead of cream. The freezing process does not kill any significant amount of the yogurt’s cultures. When frozen, the cultures go into a dormant state, but when returned to a warm temperature within the body, they become active again. There are three types of yogurt: regular, lowfat and nonfat. Regular yogurt is made from whole milk and contains at least 3.25% milk fat. Lowfat yogurt is made from lowfat milk or part skim milk and has between 2 and 0.5% milk fat. Nonfat yogurt is made from skim milk and contains less than 0.5% milk fat[6].

Soft Serve:
This sounds super obvious, but only because it is. Soft serve is a frozen treat that’s…well, soft. It can contain the same ingredients as any of the treats listed above, but comes from a machine that results in a smoother texture. The machine incorporates more air and doesn’t allow the mixture to harden as much[7].

There are pros and cons to each of these frozen treats. For example, while ice cream may be the most well-known frozen treat in the U.S., it’s often ruled out by health-conscious customers due to its fat content. And while gelato and custard are known for their richness and density, they’re off limits to customers who are vegan or lactose-intolerant. From among the many options, you have to decide which frozen treat is best for your operation.

If profitability, waste reduction and lower labor costs are important to you, consider DOLE® Soft Serve. It’s creamier than sorbet and doesn’t have the tartness of frozen yogurt. The result is a truly unique soft serve that satisfies customer cravings with intense fruit flavor that’s sweet and refreshing. Operators love that it’s not only popular with patrons, but also easy to prep.

Because its shelf-stable, DOLE Soft Serve doesn’t tie up valuable space in the cooler or freezer. And unlike frozen yogurt, it requires no thawing prior to use. All six delicious fruit flavors come in a dry mix that’s machine-ready when combined with regular cool tap water.

Customers will be happy to know that DOLE Soft Serve is vegan, gluten-free, sugar-free, dairy-free, fat-free, soy-free, nut-free and egg-free, and low calorie. There’s something for everyone with this delicious treat, even the most dessert deprived.

 

[1] http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=135.110

[2] http://culinaryarts.about.com/od/glossary/g/Gelato.htm

[3] http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=135.110

[4] http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=135.140

[5] http://culinaryarts.about.com/od/glossary/g/Sorbet.htm

[6] http://aboutyogurt.com/index.asp?bid=27

[7] http://www.thefreedictionary.com/soft+serve

How to Order DOLE® Soft Serve

How to Order DOLE Soft Serve

Jennifer Kent, Customer Service Manager

*A guest blog by Jennifer Kent, Customer Service Manager Kent Precision Foods Group

Very often, we get questions from our social media followers about “How to Order” our products. A customer can order from us a few different ways. When we say “customer” we are talking about foodservice distributors, not individual end users. A foodservice distributor is a company that buys, stores, sells, and delivers tens of thousands of food products as well as non-food restaurant supplies to restaurants, hospitals, military bases, colleges and universities and specialty food stores across the nation.

Orders can be placed in a variety of ways:

1. EDI – Electronic data transfer. The order data gets transmitted to us from the customer directly. Once it hits our system, we check to make sure the items, pricing, address, etc. all match and process according to our standard lead times. We receive around 50-60% of our orders via EDI.

2. Fax – Customers can order by sending their PO (purchase order) to our order fax number (314-567-7421). The customer service representatives then enter the order into our system and double check that the pricing in the system matches the customer’s PO. The order is then released to the warehouse and processed according to our standard lead times. This is the second most popular way for customers to place their orders.

3. Email – Some customers send their POs via email. They usually send them directly to the customer service representative that is assigned to their account. The rep then enters the order and follows the same process as the above.

4. Phone – We do have a few customers who still call in their orders. We discourage this as we prefer to have a PO that we can refer to that shows the pricing, address, item number and expected delivery dates. If customers don’t have the ability to use one of the above methods to order, we will take their order via the phone. These calls usually get routed to the appropriate customer service representative who takes the order and processes it as with the above methods.

After the order is placed, it is assigned for entry depending on what products are ordered and what region they’re in. For instance, our Foodservice Sales is divided into seven regions. When we receive an order for our foodservice products, the order is entered by the customer service representative assigned to support that region. The same is true across all segments of our business: Foodservice, Consumer Packaged Goods, Personal Nutrition Solutions, Custom and Industrial.

Our standard lead times apply to all orders, no matter the method in which the order was received. For regular stocked items, our lead time is five full business days from order receipt to order shipment and 10-13 full business days from order receipt to order delivery. Orders that are picked up by the customer or for which they arranged their own freight, can be picked up after five full business days from receipt of the order. For made-to-order items, our lead time is three to four weeks to allow time for the item to be fit into the production schedule. Orders are invoiced on the next business day following shipment.

We believe that following the above processes and lead times allows us to service our customers in the most efficient way possible. The lead times allow us to avoid most stock shortages and to fill as many orders as possible in full and in a timely manner.

To speak to a Kent Precision Foods Group customer service representative, please call our toll-free number (800) 442-5242.

Find DOLE Soft Serve Mix at a Gordon Food Service Store Near You

170 Locations Nationwide

170 Locations Nationwide

If you are a restaurant, non-profit, hotel, day-care, caterer or party planner, you are familiar with big warehouse stores like Costco and Sam’s. They  have carried products in bulk for many years but there is a new player in town – one that doesn’t have a club membership fee – the Gordon Food Service Store. Have you seen one? These 170 stores are located primarily in the Midwest but can also be found in Florida, Kentucky, Tennessee and Pennsylvania. For a location finder, please click here.

Gordon Food Service Store stocks Orange and Pineapple flavors.

Gordon Food Service Store stocks Orange and Pineapple flavors.

The Gordon Food Service Store is a division of Gordon Food Service, the nation’s largest family-owned foodservice distributor. Why are we telling you about this store? Because they stock DOLE Soft Serve’s soft serve mix varieties in Pineapple and Orange. The chain also sells our Frostline Simply Smoothies™ base mix as well as our Frostline Chocolate and Vanilla soft serve mixes.

The benefit of shopping at a Gordon Food Service Store is that you get the expertise of a foodservice company that understands the complexities of cooking in bulk and the time limitations for shopping. Their goal is to line their shelves with the most popular food service products including restaurant supplies, paper products and refrigerated, frozen and dry foods so that you can get what you need, when you need it, at a price that works. Plus, for smaller businesses, shipping charges can really eat into food costs. If you’ve located a store near you, it might be worth the trip to stock up on dry soft serve and frozen beverage mixes. With a year shelf-life, there isn’t the worry of spoilage. For more food cost savings, their website houses money-saving coupons and a weekly savings ad. Another value-added benefit through Gordon Food Service is custom menu planning with Menu Wizard and Gordon GO!, a loyalty program.

After all, it’s nice to experience something new in the New Year that could save you time and money.

No membership fee at Gordon Food Service Store

No membership fee at Gordon Food Service Store